Data Protection & GDPR | Bedford Place Dentist

How Bedford Place Dentist Protects Your Data

At Bedford Place Dentist, we are committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018. We collect and securely store information such as personal details, medical records, and payment data to provide high-quality dental care.

Your data is only shared when necessary, such as with healthcare providers, regulatory bodies, and payment processors. We retain records for the required legal period and implement strict security measures to protect your information.

You have rights over your data, including access, correction, deletion, and restriction of processing. If you have any concerns, please contact us at info@bedfordplacedentist.co.uk or lodge a complaint with the ICO (www.ico.org.uk)

Data Protection & GDPR Policy

Bedford Place Dentist
Registered as GO Dental Ltd
ICO Registration Reference: ZB616173
Wilton Lodge, 56 Bedford Place,
Southampton, Hampshire, SO15 2DT
Email: info@bedfordplacedentist.co.uk

1. Introduction
Bedford Place Dentist, registered as Go Dental Ltd, is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect
We may collect and process the following personal data:

  • Personal details (name, date of birth, address, phone number, email)

  • Medical records (dental history, treatment plans, health conditions, medication details)

  • Payment information (card details, invoices, insurance information)

  • Correspondence records (emails, messages, appointment records)

3. How We Use Your Information
We use your personal data to:

  • Provide safe and effective dental care

  • Schedule and manage appointments

  • Process payments and insurance claims

  • Send reminders and communications about your treatment

  • Comply with legal and regulatory requirements

4. Lawful Basis for Processing
We process personal data under the following legal bases:

  • Consent – When you provide explicit consent for us to process your data (e.g., marketing communications).

  • Contractual Obligation – When data is necessary for providing dental care and services.

  • Legal Obligation – When we must comply with regulatory and legal requirements (e.g., medical record retention).

  • Legitimate Interest – When processing is necessary for the running of our practice and patient care.

5. Data Sharing
We do not sell or trade your personal data. However, we may share data with:

  • NHS, private insurers, and healthcare providers for treatment purposes

  • Regulatory bodies (e.g., General Dental Council, NHS England)

  • Payment service providers for processing transactions

  • IT service providers ensuring secure data management

6. Data Storage & Retention
We securely store patient records in line with legal requirements:

  • Adult patient records – Retained for 11 years after the last visit

  • Child patient records – Retained until the child turns 25 years old

7. Your Rights Under GDPR
You have the following rights regarding your personal data:

  • Right to Access – Request a copy of your personal data.

  • Right to Rectification – Correct any inaccurate or incomplete information.

  • Right to Erasure – Request deletion of your data (subject to legal obligations).

  • Right to Restriction – Request to limit processing of your data.

  • Right to Data Portability – Request transfer of your data to another provider.

  • Right to Object – Object to processing under certain conditions.

To exercise these rights, please contact us at info@bedfordplacedentist.co.uk.

8. Data Security
We take appropriate measures to protect your data, including:

  • Secure electronic record-keeping and encryption

  • Restricted access to patient information

  • Regular staff training on data protection

9. Complaints & Contact Information
If you have any concerns about how we handle your data, you can contact us at:

Data Protection Officer
Bedford Place Dentist (GO Dental Ltd)
Wilton Lodge, 56 Bedford Place
Southampton, Hampshire, SO15 2DT
Email: info@bedfordplacedentist.co.uk

If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website or upon request.

Last updated: March 2025